
SaaS / AI Systems
LLM powered customer support agent capable of parsing localized languages (Swahili, Sheng, English) to resolve customer account queries.
Challenge
A fast-growing SME was overwhelmed by simple account queries, resulting in 4-hour customer service wait times.
Solution
We built an intelligent Retrieval-Augmented Generation agent integrated with their customer base, resolving questions in under 10 seconds.
Outcome metrics
84%
resolution rate
3w
AI prototype
10s
average response
98%
cost saved
Tech stack
More work
Ready to build?
Tell us what you're building. We return a clear brief, fixed timeline, and direct pricing within 48 hours.