AndishiAndishiAndishi
SaaS / AI Systems
Swahili RAG automated messaging agent resolving client utility account questions and balance requests on WhatsApp.
Challenge
A regional utilities operator struggled with answering customer queries quickly during grid outages, overwhelming customer lines.
Solution
We integrated a custom GPT agent with Swahili customer database lookups, providing billing details and service warnings instantly.
Outcome metrics
78%
support load saved
4w
delivery
420k+
queries processed
100%
Swahili accuracy
Tech stack
More work
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