AndishiAndishiAndishi
AI SYSTEMS / SAAS
A European SaaS company spent 40+ engineering hours per week on tier-1 support queries with deterministic answers in existing docs.
Challenge
A European SaaS company spent 40+ engineering hours per week on tier-1 support queries with deterministic answers in existing docs.
Solution
Built a RAG-based support agent on Claude with pgvector retrieval, confidence scoring, conversation memory, and structured human handoff workflows.
Outcome metrics
71%
Tickets auto-resolved
Tech stack
More work
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